00:00:07
the expert is often promoted to a managerial position and is forced
00:00:11
to parachute jump without having learnt how to orient themselves or land.
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As for young managers,
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it is also often when they are put to the test that they
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discover their innate assets and the qualities they lack in their managerial role.
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In view of my experience,
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I would say today that a manager needs
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to have developed three main qualities kindness,
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Showing kindness is a first essential attribute of the manager.
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Without kindness,
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things will not flow smoothly,
00:00:44
and the employee's commitment will be hindered.
00:00:47
Perhaps the employee will do their job well,
00:00:50
but be sure that they will lack an essential human dimension.
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If they are not in a friendly environment,
00:00:56
kindness shown by the manager,
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they will always feel tension in their job,
00:01:01
and they will not be able to give the best of themselves.
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How can we be kind towards people who irritate us?
00:01:08
How can we change the way we look at people who annoy,
00:01:14
The choice not to give in to automated judgement.
00:01:18
Kindness consists of trying to listen to them and understand them better,
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to respect them in their difference with their strengths and vigilance points,
00:01:27
and to support them if necessary.
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The term trust-based management is based on the premise of mutual goodwill.
00:01:36
The hierarchical superior is responsible for generating trust
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even if the employee initially resists it.
00:01:44
How is this done
00:01:45
by showing sympathy towards the other person and looking out for their good?
00:01:51
looking out for the good,
00:01:53
which is the definition of kindness.
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If you're just being kind,
00:01:59
you risk getting eaten alive.
00:02:01
There is no such thing as kindness,
00:02:04
and empathy without its consequential managerial courage.
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It takes courage to make decisions that are sometimes difficult and risky.
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It takes courage to give vision and meaning
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to teams sometimes in the midst of change.
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It takes courage to delegate a task to an employee
00:02:24
who is less competent and less perfectionist than you are,
00:02:29
and to accept that they will make mistakes or simply do things differently.
00:02:34
It takes courage to implement demanding and unpopular managerial decisions.
00:02:40
It takes courage to acknowledge your own mistakes and
00:02:43
give your team the right to make mistakes.
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It takes courage to lead a meeting and
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discuss a problem collectively without imposing your vision.
00:02:54
It takes courage to reframe an employee or even fire them.
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It takes courage to dare to tell your boss face to face
00:03:03
that you have a different vision than theirs,
00:03:07
daring to speak the truth in the company
00:03:09
while keeping a benevolent perspective and communication,
00:03:12
showing consistency between what you think,
00:03:16
and what you do.
00:03:18
All this is a guarantee of real courage.
00:03:21
The third essential quality for managers,
00:03:24
showing agility.
00:03:26
More and more people are talking about agile methods of project management.
00:03:31
The agility favoured by companies is above all a quality that managers must have.
00:03:38
According to the dictionary,
00:03:39
being agile means being alert,
00:03:42
quick to understand,
00:03:43
and showing ease and promptness of movement.
00:03:46
It is knowing how to bounce back.
00:03:49
Why is it essential to be an agile manager
00:03:54
Because companies are multiplying change and transformation projects
00:03:58
in ever more compressed periods of time.
00:04:01
That's why companies are more and more operating in project mode,
00:04:06
which is often cross-functional.
00:04:09
Agile because competition and globalisation are such
00:04:15
especially in the proposal and customer relations,
00:04:18
is an element of differentiation.
00:04:22
agile because technology and digitalization are constantly evolving,
00:04:27
requiring to invent and innovate in order to stay
00:04:30
up to date and not disappear from the market.
00:04:34
4 agile because employees demand more horizontality,
00:04:44
agile because a manager must know how
00:04:47
to manage the multicultural and multigenerational.
00:04:51
generations Y and Z,
00:04:53
employees from other social and cultural backgrounds.
00:04:56
Be agile means questioning,
00:04:59
questioning oneself,
00:05:02
testing new ways of doing things,
00:05:04
daring to innovate.
00:05:06
The agility and flexibility of the manager must be contagious
00:05:11
so that teams follow your momentum
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during transformations.
00:05:17
courageous and agile manager,
00:05:19
these are the human qualities that will enable the manager of
00:05:22
tomorrow to succeed in their goals by keeping their teams committed,
00:05:28
everyone in the same boat.
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