Follow these 5 key steps to resolve a conflict with a customer. Get out of all tense situations with your customers to find win-win solution...

Identify the 3 steps of the internal mechanics of the conflict (presupposition, trigger and reaction). Turn presuppositions upside down and ...

Optimize your meetings with time boxing. Ensure shorter, more productive meetings by sequencing each step. Finish on time and gain efficienc...

Validate that a conflict is well resolved on 4 criteria: the satisfaction of the people involved, the relational quality, the efficiency in ...

Discover the 10 key points of workplace mediation to resolve conflicts constructively and avoid escalation. Here are 10 tips that everyone c...

Change your perception of time. Understand the cycle of the seasons, accept emptiness and conscious breathing, and become master of your tim...

Identify traditional and new sources of conflict at work. Defuse the negative impacts of the environment, work organization and relationship...

Prioritize your time with the Eisenhower matrix to optimize your time and energy. Remove the brakes on productivity and distinguish the urge...

Discover 4 keys to reduce the risk of conflict: allow divergent thinking, be clear and transparent, consult before deciding and focus on tea...

Defuse the escalation of a conflict by identifying and overcoming the 3 escalation factors: competitive personality, emotional wounds and at...

Detect and defuse latent or hidden conflicts in your team to foster constructive communication. How? By adopting three key attitudes.

Get ready to discuss an ongoing conflict by answering 5 key questions beforehand. You will be ready to speak in a constructive and solution-...