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Viva Engage - Sending a private message or replying to one Tutorial

In this video, you will learn about sending a private message or replying to one.
The video covers how to access your inbox, view and create private messages, format your text, add links or attachments, and increase message visibility with GIFs.
You will also learn how to add recipients and quickly view unread messages.
This tutorial will help you effectively communicate through private messages in Microsoft 365.

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Available in Microsoft365

Description

Objectifs :

This video aims to guide users on how to effectively use the private messaging feature within the platform, highlighting the steps to send messages, format text, and manage received messages.

Chapitres :

Introduction to Private Messaging
Private messaging is a crucial feature that allows users to communicate directly with one another. This section introduces the concept of private messages and their importance in maintaining effective communication within the platform.
Accessing Private Messages
To view your private messages, navigate to your inbox by clicking on 'Private Messages.' Here, you can see all the messages you have received or sent, organized chronologically for easy access.
Creating a New Private Message
To send a new private message, click on the designated button to create a message. You will have several options to enhance your message, including: - Formatting your text - Adding a link to a website or shared file - Attaching a file from your computer - Including a GIF to make your message more engaging After composing your message, select the recipient(s) from the suggested contacts, which are based on your previous interactions.
Sending Your Message
Once you have added the recipient(s) and finalized your message, simply click 'Post.' Your message will then appear at the top of your list of sent or received messages, making it easy to track your communications.
Managing Received Messages
If you have new messages or replies that you haven't read yet, you can quickly identify them by the notification numbers displayed. Click on these numbers to view your unread messages, ensuring you stay updated on your communications.
Conclusion
Understanding how to effectively use the private messaging feature enhances communication within the platform. By following the steps outlined, users can easily send, receive, and manage their private messages, fostering better interactions.

FAQ :

How do I send a private message?

To send a private message, click on 'Private Messages' in your inbox, then select 'Create a new private message.' Format your text, attach any files or links, add recipients, and click 'Post' to send.

Can I attach files to my messages?

Yes, you can attach files from your computer to your private messages. This allows you to share documents or images directly with the recipient.

What is the purpose of using GIFs in messages?

Using GIFs in messages can increase visibility and engagement, making your communication more lively and expressive.

How can I view unread messages?

Unread messages are indicated by numbers displayed next to the 'Private Messages' section. Click on these numbers to quickly view your unread messages.

What does it mean when Engage suggests recipients?

Engage suggests recipients based on your previous interactions, making it easier to send messages to people you communicate with most frequently.

Quelques cas d'usages :

Team Collaboration

In a corporate environment, team members can use private messages to discuss project details, share files, and provide updates without cluttering public channels.

Customer Support

Customer support representatives can utilize private messaging to communicate directly with clients, addressing their concerns and sharing necessary documents or links.

Event Planning

Event coordinators can use private messages to communicate with vendors and team members, sharing schedules, contracts, and other important files securely.

Networking

Professionals can leverage private messaging to connect with industry peers, share insights, and exchange resources, enhancing their networking efforts.

Feedback Collection

Managers can send private messages to team members to gather feedback on projects or initiatives, allowing for a more personal and direct communication approach.

Glossaire :

Private Messages

A feature that allows users to send direct, personal messages to one another within a platform, separate from public communications.

Format Text

The ability to change the appearance of text, such as making it bold, italic, or underlined, to enhance readability and emphasis.

Attach a File

The process of including a document, image, or other file from your computer to a message, allowing the recipient to access additional information.

GIF

A Graphics Interchange Format file that supports animated images, often used to convey emotions or reactions in a fun and engaging way.

Engage

A platform or tool that facilitates communication and interaction among users, often featuring messaging capabilities.

Chronological Order

The arrangement of messages or events in the order they occurred, from the earliest to the most recent.

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