Initiation to Microsoft Shift
Microsoft Bookings Video Training - Getting Started with Microsoft Bookings
Video Training Microsoft 365 - Intelligent Search in Microsoft 365 environment
Microsoft Word Video Training – Discovery
Microsoft Word Video Training – Intermediate
Microsoft Power BI Video Training – Discovery
Identify the 3 steps of the internal mechanics of the conflict (presupposition, trigger and reaction). Turn presuppositions upside down and transform reactions to get out of conflict more easily.
Optimize your meetings with time boxing. Ensure shorter, more productive meetings by sequencing each step. Finish on time and gain efficiency.
Validate that a conflict is well resolved on 4 criteria: the satisfaction of the people involved, the relational quality, the efficiency in time and the final cost.
Discover the 10 key points of workplace mediation to resolve conflicts constructively and avoid escalation. Here are 10 tips that everyone can use.
Change your perception of time. Understand the cycle of the seasons, accept emptiness and conscious breathing, and become master of your time again by putting it back at your service.
Identify traditional and new sources of conflict at work. Defuse the negative impacts of the environment, work organization and relationships to overcome stress and conflict.
Prioritize your time with the Eisenhower matrix to optimize your time and energy. Remove the brakes on productivity and distinguish the urgent from the important to move forward on strategic tasks and projects.
Discover 4 keys to reduce the risk of conflict: allow divergent thinking, be clear and transparent, consult before deciding and focus on team cohesion.
Defuse the escalation of a conflict by identifying and overcoming the 3 escalation factors: competitive personality, emotional wounds and attribution of responsibility.
Detect and defuse latent or hidden conflicts in your team to foster constructive communication. How? By adopting three key attitudes.
Get ready to discuss an ongoing conflict by answering 5 key questions beforehand. You will be ready to speak in a constructive and solution-oriented way.
Bring together the actors of the conflict (you or others). Choose the right time, the right place, and know how to request an open and positive interview to resolve the conflict.
To continue watching the video, please log in or create your free Mandarine Learn account.
To add this content to your list of favourites
Unable to save your progress. Please reload the page, log in, and try again. If the problem persists, please contact an administrator.
Reminder
Show