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Enhance remote team collaboration by setting up motivating virtual rituals, stimulating continuous improvement and boosting the cooperation of hybrid teams.
Follow these 5 key steps to resolve a conflict with a customer. Get out of all tense situations with your customers to find win-win solutions in the negotiation.
Discover through studies and examples how diversity and inclusion generate numerous financial and social benefits within the organizations that promote them.
Identify the 3 steps of the internal mechanics of the conflict (presupposition, trigger and reaction). Turn presuppositions upside down and transform reactions to get out of conflict more easily.
Optimize your meetings with time boxing. Ensure shorter, more productive meetings by sequencing each step. Finish on time and gain efficiency.
Validate that a conflict is well resolved on 4 criteria: the satisfaction of the people involved, the relational quality, the efficiency in time and the final cost.
Discover the 10 key points of workplace mediation to resolve conflicts constructively and avoid escalation. Here are 10 tips that everyone can use.
Change your perception of time. Understand the cycle of the seasons, accept emptiness and conscious breathing, and become master of your time again by putting it back at your service.
Identify traditional and new sources of conflict at work. Defuse the negative impacts of the environment, work organization and relationships to overcome stress and conflict.
Prioritize your time with the Eisenhower matrix to optimize your time and energy. Remove the brakes on productivity and distinguish the urgent from the important to move forward on strategic tasks and projects.
Discover 4 keys to reduce the risk of conflict: allow divergent thinking, be clear and transparent, consult before deciding and focus on team cohesion.
Defuse the escalation of a conflict by identifying and overcoming the 3 escalation factors: competitive personality, emotional wounds and attribution of responsibility.
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