Forms - Easily measure user experience with Net Promoter Score in Microsoft Forms Tutorial

In this video, you will learn how to easily measure user experience with Net Promoter Score in Microsoft Forms.
The video covers the creation process, including how to add the Net Promoter Score scale and enter your question.
You can also customize the question by making it mandatory or optional, adding images, and using branching.
This feature provides a critical and clean guide for reviewers to understand NPS scoring.
By following these steps, you will be able to effectively measure user experience in Microsoft Forms.
This knowledge will help you gain valuable insights and improve your products or services.

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Available in Microsoft365

Objectifs :

This document aims to provide a comprehensive overview of the new Net Promoter Score (NPS) feature in Microsoft Forms, detailing its purpose, functionality, and the process of implementation to measure user experience effectively.

Chapitres :

Introduction to Net Promoter Score (NPS)
Microsoft Forms has introduced a new feature known as the Net Promoter Score (NPS). This tool is designed to measure user experience by collecting feedback through a system of pictograms. The NPS provides an additional method for evaluating opinions, allowing organizations to gain insights into user satisfaction.
Understanding the NPS Scale
The Net Promoter Score operates on a numerical scale ranging from 1.00 to 10.00. Unlike traditional rating systems, these numbers are fixed and cannot be modified. This structured approach offers a clear and concise guide for reviewers who may not be familiar with how NPS scoring functions.
Creating an NPS Question in Microsoft Forms
To create an NPS question, follow these steps: 1. Navigate to the 'New' option to add a score scale. 2. Select 'Net Promoter Score' from the list. 3. Enter your question in the designated field. 4. Input a value for the lowest level, corresponding to 1, and for the highest level, corresponding to 10. This process is straightforward and mirrors the creation of other question types in Microsoft Forms.
Managing NPS Questions
Once you have created your NPS question, you have several options for managing it: - **Duplicate or Delete**: You can easily duplicate or delete a question as needed. - **Rearranging Questions**: Use the arrows provided to move questions around within the form. - **Adding Images**: If necessary, you can include an image to enhance the question. - **Mandatory or Optional**: Decide whether the question should be mandatory or optional for respondents.
Additional Features and Options
The three-dot menu offers more options for your NPS question, including the ability to provide additional information. Furthermore, you can implement branching logic to direct respondents based on their answers, enhancing the survey's interactivity and relevance.
Conclusion
In summary, the Net Promoter Score feature in Microsoft Forms is a valuable tool for measuring user experience. By following the outlined steps, users can effectively create, manage, and analyze feedback through NPS, leading to improved understanding of customer satisfaction and areas for enhancement.

FAQ :

What is the Net Promoter Score (NPS)?

The Net Promoter Score (NPS) is a metric that measures user experience and customer loyalty by asking respondents to rate their likelihood of recommending a product or service on a scale from 0 to 10.

How do I create an NPS question in Microsoft Forms?

To create an NPS question in Microsoft Forms, select 'Net Promoter Score' from the 'Add Score Scale' options, enter your question, and set the lowest value to 1 and the highest to 10.

Can I make questions mandatory in Microsoft Forms?

Yes, you can choose to make questions mandatory, meaning respondents must answer them before submitting the form.

What are pictograms and how are they used in NPS?

Pictograms are visual symbols that represent ideas or concepts. In NPS, they can be used to simplify the feedback process and make it more engaging for respondents.

What is the purpose of branching in Microsoft Forms?

Branching allows you to direct respondents to different questions based on their previous answers, making the survey more personalized and relevant.

Quelques cas d'usages :

Customer Feedback Collection

Businesses can use NPS in Microsoft Forms to gather customer feedback after a purchase or service interaction, helping them understand customer satisfaction and loyalty.

Event Feedback Survey

Event organizers can implement NPS to evaluate attendee satisfaction and gather insights on how to improve future events.

Product Development Insights

Companies can use NPS to assess user experience with a new product, allowing them to make data-driven decisions for enhancements or changes.

Employee Engagement Assessment

HR departments can utilize NPS to measure employee satisfaction and engagement, identifying areas for improvement within the workplace.

Service Quality Evaluation

Service providers can apply NPS to evaluate the quality of their services, helping them to identify strengths and weaknesses in their offerings.

Glossaire :

Net Promoter Score (NPS)

A metric used to measure user experience and customer loyalty by asking respondents to rate their likelihood of recommending a product or service on a scale from 0 to 10.

Pictograms

Visual symbols used to represent ideas or concepts, often used in surveys to simplify the feedback process.

Scale

A range of values used to quantify responses, in this case, from 1 to 10 for the NPS.

Mandatory question

A question that must be answered by the respondent before submitting the form.

Optional question

A question that the respondent can choose to answer or skip.

Branching

A feature that allows the form to direct respondents to different questions based on their previous answers.

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Microsoft Forms has a new feature called

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Net Promoter Score, also known as NPS.

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It helps measure user experience by giving

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you feedback through a system of pictograms.

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The additional feature gives you

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another way to evaluate an opinion.

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Net Promoter Score looks a lot like

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rating except that it is based on a

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numerical scale going from 1:00 to 10:00

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and those numbers cannot be modified.

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Note, whether you have chosen a form or quiz,

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the creation process is relatively

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the same use.

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At New to Add Score Scale in this list,

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select Net Promoter Score.

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Enter your question in the dedicated field.

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Then simply enter a value for the

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lowest level corresponding to 1.

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And for the highest level,

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corresponding to 10.

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This provides a critical and

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clean guide to reviewers not

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educated on how NPS scoring works.

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This goes for any type of questions.

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You can duplicate or delete a question.

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You can move it around the

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form using these arrows.

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And if needed you can add an image.

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You can also choose to make the

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question mandatory or optional.

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The three dot menu shows more options.

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Subtitle let's you provide

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additional information.

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And you can also add branching now you

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know how to measure user experience with

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Net Promoter Score in Microsoft Forms.

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