Viva Engage - Functioning of the inbox Tutorial

In this video, you will learn about the functioning of the inbox in Outlook Online.
The video covers how to access the Microsoft 365 portal and navigate to the Outlook app online.
It demonstrates how to use the different features of the inbox, such as organizing emails into folders, managing items with right-click options, using drag and drop, and searching for emails, events, and contacts.
Understanding the functioning of the inbox in Outlook Online will help you stay organized and efficiently manage your emails.

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Available in Microsoft365

Objectifs :

This document aims to provide a comprehensive guide on how to effectively navigate and manage your inbox within the application, ensuring you can access and organize your messages efficiently.

Chapitres :

Accessing Your Inbox
To access your inbox, locate the navigation bar and click on the designated inbox icon. This action will direct you to a space where all your messages and conversations are consolidated.
Understanding Your Inbox
Within your inbox, you will find various types of messages, including: - Messages from groups you belong to - Conversations with individuals - Topics you are following - Private messages - Announcements This inbox serves as a central hub for all important communications.
Unread Messages Indicator
The inbox icon displays the number of unread messages, allowing you to quickly assess your notifications. By default, when you open your inbox, the view will show only unread messages.
Customizing Your Inbox View
If you prefer a different view, you can utilize the tabs available to filter your messages. Options include: - Displaying only private messages - Viewing all messages This customization helps you focus on the conversations that matter most to you.
Managing Your Messages
To manage your messages effectively, you can: - Check or uncheck the button next to each conversation to mark them as read. - Click on 'Mark all conversations as read' to clear your notifications in one go. These options streamline your message management process.
Searching for Specific Messages
To locate a specific message, utilize the search bar within your inbox. Enter relevant keywords to filter through your conversations, making it easier to find what you need.
Opening and Viewing Messages
To open a message, simply click on it. This action will take you to a page where you can view the entire message or conversation, along with any linked files. This feature ensures you have all the necessary information at your fingertips.
Managing Notifications
On the message viewing page, you have the option to manage your notifications. Use the buttons at the top to decide whether you want to continue receiving new messages related to the conversation. This control helps you tailor your inbox experience.

FAQ :

How do I access my inbox?

You can access your inbox by clicking on the inbox icon located in the navigation bar.

What types of messages can I find in my inbox?

In your inbox, you will find messages from groups you belong to, private messages, and announcements.

How can I see only unread messages?

By default, your inbox will display unread messages first. You can also use the tabs to filter messages as needed.

What should I do if I want to find a specific message?

You can use the search bar in your inbox to enter keywords related to the message you are looking for.

How can I manage my messages?

You can manage your messages by marking them as read or unread, and you can also choose to mark all conversations as read.

Can I stop receiving messages from a specific conversation?

Yes, you can use the buttons at the top of the message page to decide not to receive new messages related to that conversation.

Quelques cas d'usages :

Team Communication Management

In a corporate environment, team members can use the inbox feature to manage conversations related to projects, ensuring that important messages are not missed and can be easily accessed.

Customer Support Interaction

Customer support representatives can utilize the inbox to track and respond to customer inquiries, keeping all communications organized and accessible.

Event Announcements

Organizations can use the announcement feature in the inbox to inform members about upcoming events, ensuring that all relevant parties receive important updates.

Personal Message Organization

Individuals can manage their personal communications by using the inbox to separate private messages from group conversations, enhancing their ability to stay organized.

Keyword Search for Quick Access

Users can leverage the search bar to quickly find specific messages or files related to ongoing discussions, improving efficiency in communication.

Glossaire :

inbox

A digital space where messages and conversations are stored, allowing users to manage their communications.

navigation bar

A user interface element that allows users to navigate through different sections of an application or website.

unread messages

Messages that have not yet been opened or viewed by the user.

private messages

Messages sent between individuals that are not visible to others.

announcements

Official messages or notifications intended to inform users about important updates or events.

search bar

A tool that allows users to enter keywords to find specific content within a digital platform.

mark as read

An action that indicates a message has been opened and viewed by the user.

linked files

Files that are associated with a message or conversation, which can be accessed directly from the message.

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To access your inbox in the navigation bar,

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simply click on this icon.

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In the inbox you will find all the

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messages and conversations that you follow,

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which can come from a group you belong to,

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a person, or a topic you follow.

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You will also find your private

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messages and announcements.

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In this inbox you will find all the

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most important messages for you.

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This icon indicates the

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number of unread messages.

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After clicking on the icon.

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By default when you open your inbox,

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the view that appears.

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Corresponds to unread messages,

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but if you prefer,

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you can choose using these tabs

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to display only private messages

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or to display all messages.

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To manage your messages,

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you can check or uncheck this button for

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each conversation to mark them as read,

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or by clicking here Mark all

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your conversations as read.

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To find a specific message,

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use the search bar in your

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inbox by entering keywords.

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To open a message, simply click on it.

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On the displayed page you can

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view the entire message or

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conversation and access linked files.

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Finally,

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on this page you can also

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using the buttons at the top,

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decide, for example,

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to no longer receive new messages.

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Related to the conversation in your inbox.

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