Platform Banner

Teams - Manage a call group in Teams Tutorial

Unlock the power of effective communication with our tutorial on managing call groups in Microsoft Teams! Discover how to enhance call handling by adjusting settings, adding members, and selecting the best call distribution method. Whether you prefer ringing everyone or a prioritized order, this video will empower your team's telephony experience. Don't miss it!

02:01
378 views

Available in Microsoft365

00:00:06

we will demonstrate how to manage a call group in Microsoft Teams.

00:00:09

By adjusting these settings,

00:00:11

you'll enhance call handling

00:00:12

and ensure efficient communication within your team.

00:00:17

To begin,

00:00:17

click the 3 dots at the top right of the screen.

00:00:21

From the drop down menu select settings.

00:00:26

In the left hand menu,

00:00:27

click on calls.

00:00:29

And then choose manage call group,

00:00:32

select edit to adjust group member details.

00:00:36

In this section,

00:00:37

you can view current call group members.

00:00:40

To add a member,

00:00:41

enter their name in the provided field.

00:00:44

Click the trash icon to remove a member if they are no longer needed in the group.

00:00:51

You can also reorder members by dragging and dropping

00:00:53

names to set the priority of call reception.

00:00:57

To control the order in which calls are distributed,

00:01:00

click the ring dropdown.

00:01:04

Select one of the two options for distributing calls.

00:01:08

Ring everyone simultaneously.

00:01:10

All group members are notified at the same time,

00:01:13

and the first to answer takes the call.

00:01:16

This option is ideal when you want calls to be picked up as quickly as possible.

00:01:21

Ring an order

00:01:23

Members are called one by one,

00:01:26

according to the order you've defined in the member list.

00:01:29

For example,

00:01:30

if the first person doesn't answer,

00:01:32

the call automatically forwards to the next member in line.

00:01:36

This option works well when you prefer a more controlled call distribution,

00:01:40

prioritizing certain individuals.

00:01:43

And that's it.

00:01:45

You now know how to.

00:01:47

Access and configure call group settings in teams.

00:01:50

Add,

00:01:51

remove or reorganize group members based on your priorities,

00:01:55

and.

00:01:56

Select the ideal call distribution method for your team's needs.

Mandarine AI: WHAT YOU SHOULD KNOW

RELATED COURSES This tutorial is part of the following courses

294 Views

Microsoft Teams Telephony - Mobile and Efficient Communication

Enhance your telephony skills with Microsoft Teams! This course teaches you how to effectively manage your professional calls from anywhere ...

ALL COURSES