Forms - Create a satisfaction scale with the Net Promoter Score tool in Microsoft Forms Tutorial

Discover how to create a satisfaction scale using the Net Promoter Score tool in Microsoft Forms. This video guides you through setting up an effective metric from 0 to 10, customizing questions, and managing responses. Whether you're seeking feedback on a product or service, this simple tool offers actionable insights. Watch now to enhance your feedback process!

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Available in Microsoft365

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Among them,

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the Net Promoter Score,

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or NPS stands out for its numerical scale from 0 to 10,

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which measures the level of satisfaction or recommendation of a product,

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service,

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or experience.

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Write down your question in the provided field.

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How likely are you to recommend this service to a colleague?

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By default,

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the NPS ranges from 0 to 10,

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but you can specify what these limits represent,

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such as not at all likely

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for 0 and extremely likely for 10.

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As with other question types,

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there are several management options available.

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You can duplicate or delete the question,

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move it around using the arrows,

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or add an image to illustrate your point.

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The question can be set as mandatory or left as an option.

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Finally,

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the three dot menu allows you to add an explanatory subtitle or

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configure branching paths

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in order to adapt the respondent's journey according to his or her answer.

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With the net promoter score tool,

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you have a simple and effective metric to measure satisfaction

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and get actionable returns.

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What you learned

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how to create and customize a satisfaction scale

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with the NPS tool in Microsoft Forms.

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In the next tutorial,

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we'll learn how to use the Leichhardt scale

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to gather more detailed and nuanced opinions.

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