Windows 11 - Quick assist Tutorial

In this video, you will learn about the Microsoft 365 tool called Quick Assist.
The video covers how to use Quick Assist to provide remote assistance and support to others.
This tool allows you to view and control another person's computer, making it easier to troubleshoot and solve problems.
By using Quick Assist, you can save time and improve productivity by quickly resolving issues without the need for in-person assistance.
This tutorial will help you become proficient in using Quick Assist and enhance your ability to provide remote support efficiently.

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3390 views

Available in Microsoft365

Objectifs :

This video aims to explain how to use the remote intervention feature integrated into Windows, specifically through the Quick Assist tool, to facilitate secure and efficient remote assistance without relying on third-party software.

Chapitres :

Introduction to Remote Intervention
Remote intervention on a computer can significantly save time, especially when troubleshooting or assisting someone else. This video discusses how Microsoft has integrated a secure remote assistance feature within Windows, eliminating the need for third-party software.
Benefits of Using Microsoft's Integrated Feature
Using Microsoft's remote assistance feature offers several advantages: - **Security**: All interactions occur within Windows, ensuring that no third-party software has access to your information. - **Convenience**: The process is straightforward and does not require additional installations or updates from external sources. If updates are necessary, they can be managed through the Microsoft Store.
How to Access Quick Assist
To use the remote assistance feature, follow these steps: 1. **Open the Start Menu**: Look for 'Quick Assist' in the search bar. 2. **Launch Quick Assist**: Click on the application to open it. 3. **Choose Your Role**: You will see two options: - **Gather Assistance**: If you want someone else to take control of your computer. - **Give Assistance**: If you want to control another person's computer.
Gathering Assistance
If you select 'Gather Assistance': - Wait for the other person to provide you with a code. - Enter the code in the designated window. - The device you are assisting will receive an alert regarding the connection attempt, which must be confirmed to activate the connection.
Giving Assistance
If you choose 'Give Assistance': - A new page will load, and you will receive a code. - Share this code with the other user, either by copying it or sending it through a message. - Once the other user authorizes the connection, you will gain access to their computer.
Conclusion
Utilizing the Quick Assist feature in Windows allows for efficient and secure remote assistance without the hassle of third-party applications. This not only saves time but also ensures that your information remains protected during the process.

FAQ :

What is Quick Assist in Windows?

Quick Assist is a built-in application in Windows that allows users to provide or receive remote assistance by sharing control of a computer. It simplifies the process of troubleshooting and support.

Do I need to install third-party software to use remote assistance?

No, you do not need to install third-party software to use remote assistance with Quick Assist. This feature is integrated into Windows, making it more secure and efficient.

How do I start a remote assistance session using Quick Assist?

To start a remote assistance session, search for 'Quick Assist' in the Start menu and launch the application. You can then choose to either give or receive assistance by following the on-screen instructions.

What happens if the host does not confirm the connection attempt?

If the host does not confirm the connection attempt, the remote session will not be established, ensuring that the host maintains control over their computer.

Is my information secure when using Quick Assist?

Yes, Quick Assist is designed to be secure. Since it is integrated into Windows, no third-party software has access to your information during the remote assistance session.

Quelques cas d'usages :

IT Support for Remote Employees

IT departments can use Quick Assist to provide immediate support to remote employees, allowing them to troubleshoot issues without needing to travel to the employee's location. This improves response times and reduces downtime.

Assisting Family Members

Individuals can use Quick Assist to help family members with computer issues from a distance. By sharing control, they can guide them through troubleshooting steps, making it easier for non-technical users.

Training Sessions

Trainers can use Quick Assist to demonstrate software or processes directly on a participant's computer, allowing for interactive training sessions that enhance learning and engagement.

Collaborative Work

Teams can utilize Quick Assist to collaborate on projects by sharing control of a computer, enabling real-time editing and problem-solving, which can enhance productivity and teamwork.

Glossaire :

Remote Intervention

The ability to access and control a computer from a different location, allowing for troubleshooting or assistance without being physically present.

Third Party Software

Applications developed by companies other than the original manufacturer of the operating system or hardware. In this context, it refers to software that is not part of Windows.

Microsoft Store

An online marketplace provided by Microsoft where users can download and purchase applications, games, and other digital content for Windows devices.

Quick Assist

A built-in Windows application that allows users to provide or receive remote assistance by sharing control of a computer.

Code

A unique numerical or alphanumeric string generated by Quick Assist that is used to establish a remote connection between two computers.

Host

The computer that is being controlled or assisted in a remote session.

Connection Attempts

The process of trying to establish a remote connection between two computers, which requires confirmation from the host.

Control Mode

The state in which one user can control another user's computer during a remote assistance session.

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Allowing a remote intervention

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on a computer saves time,

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but it requires to install

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a third party software,

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keep them up-to-date, etc.

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Microsoft has integrated this feature

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and makes it much more secure since

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everything happens in Windows.

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No third party software will have

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access to your information and if you

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need to download or keep it updated,

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go to Microsoft Store.

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The process is the same on both computers.

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Look for quick assist in the

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Start menu and launch it.

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A window opens with two possibilities.

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Gather assistance. Give assistance.

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In the first case,

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you want another person to

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take control of your computer.

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Wait for him to provide you with the

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code you will enter in the little window.

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Has a host.

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The device in which there will be an

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interaction there will be alerted

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to the connection attempts and the

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control mode that you need to confirm.

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Without it,

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the connection will not be active.

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In the second case,

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you want to have control over

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another person's computer.

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Click give assistance.

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A page will load and you will have

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to give the code to the other user.

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You can copy the code and set it by

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your message and as the link below

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allows you to have a user script to share.

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Once the connection is authorized,

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you will have access to the computer.

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This feature will save you from

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going through third party apps and

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save your time while being secured.

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