Initiation to Microsoft Shift
Part 07 - Generative AI in education and training
Microsoft Bookings Video Training - Getting Started with Microsoft Bookings
Video Training Microsoft 365 - Intelligent Search in Microsoft 365 environment
Microsoft Word Video Training – Discovery
Microsoft Word Video Training – Intermediate
Do you prefer to deal with conflicts at work in an autocratic or participative way? Do you prefer an approach based on avoidance, power, rights or shared interests? Are you prepared to look for win-win solutions in everyone's interest?
Defuse conflict avoidance by identifying and overcoming the 4 main avoidance factors: denial, inhibition, fear of loss and naive belief in spontaneous resolution.
Capitalize on the biannual professional interview to share career development aspirations, internal and external perspectives and training needs.
Discover the 5 stages of conflict: disagreement, interpretation, tension, blocking and resolution. Act on each of them to successfully resolve the conflict.
Detect the lack of diversity and discriminatory biases that creep into our organizations. Work towards diversity, value that which is already present, and reap the rewards for the benefit of all.
Anticipate resistance. Handle objections and criticisms with the unstoppable 4-step acknowledgement method. From reformulation to counter-questions.
Stimulate constructive participation in meetings (face-to-face or virtual) by building trust, understanding group dynamics and responding strategically to disruptive behavior.
There are 3 ways to overcome conflicts whose source is directly "treatable": data and facts, differences of interest and work organization problems.
Free yourself from information overload by filtering information to keep only the essential. Develop your critical thinking skills and make decisions in an uncertain, information-overloaded context.
Define a foundation of clear, empowering and behavioral values. Bring them to life on a daily basis to facilitate cohesion and shared decision-making.
How to succeed in your first steps as a manager and get the team on board? Avoid the pitfalls of skydiving, invisibility, naivety, certainties and haste, and follow our 5 golden rules.
The responsibilities of tomorrow's manager
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