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Discover the 5 stages of conflict: disagreement, interpretation, tension, blocking and resolution. Act on each of them to successfully resolve the conflict.
Detect the lack of diversity and discriminatory biases that creep into our organizations. Work towards diversity, value that which is already present, and reap the rewards for the benefit of all.
Anticipate resistance. Handle objections and criticisms with the unstoppable 4-step acknowledgement method. From reformulation to counter-questions.
Stimulate constructive participation in meetings (face-to-face or virtual) by building trust, understanding group dynamics and responding strategically to disruptive behavior.
There are 3 ways to overcome conflicts whose source is directly "treatable": data and facts, differences of interest and work organization problems.
Free yourself from information overload by filtering information to keep only the essential. Develop your critical thinking skills and make decisions in an uncertain, information-overloaded context.
Define a foundation of clear, empowering and behavioral values. Bring them to life on a daily basis to facilitate cohesion and shared decision-making.
How to succeed in your first steps as a manager and get the team on board? Avoid the pitfalls of skydiving, invisibility, naivety, certainties and haste, and follow our 5 golden rules.
The responsibilities of tomorrow's manager
Develop the 3 great qualities of a manager: benevolence, courage and agility. Learn to listen, make tough decisions and innovate while keeping your teams engaged.
Become an inclusive organization/team by following a structured approach: from taking stock to monitoring indicators and defining shared objectives.
Treat your employees like adults! Avoid taking them for wrenches, children or idiots. Change the way you perceive them to better motivate them. And above all, stop demotivating them.
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