Teams - Finding Help? Tutorial

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Available in Microsoft365

Objectifs :

This document aims to provide a comprehensive guide on how to access help and feedback options within the mobile application of Microsoft Teams, including the intelligent help engine and external resources for user suggestions.

Chapitres :

Accessing Help in the Mobile Application
To get assistance while using the mobile application, you have two options. The first is the integrated intelligent help engine, which provides immediate support. The second option is more traditional help resources.
Navigating to Help and Feedback
To access help and feedback, follow these steps: 1. Click on your profile icon. 2. Select 'Settings' from the menu. 3. Choose 'Help and Feedback'. This will direct you to various help options available within the app.
Written Help Resources
For written assistance, you can click on the designated link that will take you to an external web page. This page offers comprehensive and structured help resources, ensuring you find the information you need.
Suggesting New Features
Users have the opportunity to suggest new features for Microsoft Teams. This can be done through a discussion forum where suggestions from users worldwide are collected. A filter is available on this forum to help you search for specific answers or features.
Language Availability
Please note that the external help web page is only available in English. This may limit accessibility for non-English speakers.
Providing Feedback
You also have the option to send feedback to Microsoft regarding their products and services. This feedback is valuable for improving user experience and addressing any issues.

FAQ :

How can I access help in the Microsoft Teams mobile application?

You can access help by clicking on your profile, selecting Settings, and then choosing Help and Feedback. This will direct you to written help and additional resources.

Is the help page for Microsoft Teams available in multiple languages?

No, the external help page is only available in English.

Can I suggest new features for Microsoft Teams?

Yes, you can suggest new features by visiting the discussion forum where users propose ideas for improvements.

What should I do if I want to provide feedback on Microsoft products?

You can send feedback directly through the application to help improve Microsoft products and services.

How do I search for specific answers in the help section?

You can use the filter option available on the help page to search for specific answers related to your queries.

Quelques cas d'usages :

Improving Team Collaboration

Teams can utilize the help engine in Microsoft Teams to quickly resolve issues and enhance communication, leading to more efficient project management.

Feature Suggestions

Employees can propose new features through the discussion forum, allowing the organization to tailor Microsoft Teams to better meet their needs.

Feedback Collection

Organizations can encourage team members to provide feedback on Microsoft Teams, which can be used to inform management about user satisfaction and areas for improvement.

Training New Users

New employees can access the help section to familiarize themselves with Microsoft Teams, ensuring they understand how to use the platform effectively from the start.

Searching for Solutions

Users can utilize the filter feature on the help page to find specific solutions to common problems, saving time and increasing productivity.

Glossaire :

Microsoft Teams

A collaboration platform that integrates chat, video meetings, file storage, and application integration to facilitate teamwork.

Help Engine

An intelligent system integrated into applications that provides users with assistance and answers to their queries.

Settings

A section within an application where users can customize their preferences and manage their account.

Feedback

Information provided by users regarding their experience with a product or service, often used to improve future versions.

Discussion Forum

An online platform where users can post suggestions, ask questions, and engage in discussions about a specific topic.

Filter

A tool that allows users to narrow down search results based on specific criteria.

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You have two options to

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get help from the mobile A.

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Just like the application on your C,

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an intelligent help engine is

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integrated into the mobile application

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as well as more traditional help.

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Click on your profile,

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then choose Settings.

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Then help and feedback.

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Written help is accessible by clicking here.

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You will be directed to an external

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web page where you will find

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comprehensive and structured assistance.

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You can suggest new

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features to Microsoft Teams,

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which takes you to a discussion forum

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with suggestions for new features

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proposed by users from around the world.

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A filter is available here if you

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want to search for specific answers.

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Please note that this web page

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is only in English.

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You have the option to send feedback to

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improve Microsoft product and services.

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