Teams - Create a call group Tutorial

Unlock efficient communication in Microsoft Teams! This tutorial, titled 'Create a Call Group,' guides you step-by-step on setting up call groups, distributing incoming calls among team members, and customizing notification orders. Perfect for boosting telephony and discovery in your workflow. Don't miss out!

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Available in Microsoft365

00:00:05

we will demonstrate how to create a call group in Microsoft Teams.

00:00:09

This feature enables you to distribute incoming calls among multiple members,

00:00:13

ensuring more efficient call management.

00:00:17

To start,

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click on the 3 dots in the upper right corner of the team's window.

00:00:22

Then select settings from the drop down menu.

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Next,

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select the calls tab on the left side of the screen.

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Scroll down to the manage call group section,

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then click on add a call group

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to initiate group setup.

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Once in the call group section,

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click on add group members.

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Enter the names of the colleagues you want to include in the call group.

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After adding members,

00:00:49

you can define the order in which team members will receive calls.

00:00:53

Select whether all members should be notified simultaneously

00:00:56

or in a specific order.

00:00:59

This allows you to customize how calls are routed within the group.

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And that's it.

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You now know how to.

00:01:07

Create and configure a call group,

00:01:09

add team members to the group,

00:01:11

and

00:01:12

set up the call reception order to fit your needs.

Mandarine AI: WHAT YOU SHOULD KNOW

RELATED COURSES This tutorial is part of the following courses

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Microsoft Teams Telephony - Mobile and Efficient Communication

Enhance your telephony skills with Microsoft Teams! This course teaches you how to effectively manage your professional calls from anywhere and leverage the mobile app for seamless communication.

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