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The DESC Method Tutorial

Feeling frustrated with a colleague who modified an important document? Discover the DESC method in this video! Learn how to effectively describe the situation, express feelings, highlight solutions, and discuss positive consequences for better communication. Join us to turn conflict into collaboration!

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Several times he has modified an important document without informing me

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and has made mistakes.

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Initially frustrated,

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I started writing a message on teams

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that would have likely escalated the conflict.

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However,

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with a sudden moment of clarity,

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I decided to apply the desk method to diffuse the situation properly.

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I will begin by describing the situation.

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Then express my feelings.

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Next,

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I will highlight the solution and finish by discussing

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the potential positive consequences of our new approach.

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Moreover,

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now that I am calmer,

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I remember that it is possible on SharePoint

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to access the version history of my document,

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significantly reducing the impact of my colleague's error.

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